Common Questions
Luxe Wedding Rentals
What’s different about Luxe Wedding Rentals?
It’s all about simplicity + our wedding packages here at Luxe!
Instead of renting by the item, we rent by the “package”!! By renting by the package, we knew we had to add many options to be able to cater to multiple different clients. This means you get more bang for your buck! Here’s another perk, from your booking to the big day, your package will have likely grown, as we add more items that are just too good to pass up.... at no extra cost to you! The good news for us is we can streamline packaging items for transport, keeping our rental items in the best condition.
Who will Luxe Wedding Rentals most appeal to?
Luxe Wedding Rentals often appeals to the Wedding Couple, Event Venues, and Wedding Planners who do not already rent inventory…..and even to those looking to host their next event!
Rental Process Details
Can I book online?
Yes! Here at Luxe, when it comes to all processes, we strive for simplicity and efficiency. This is one of the reasons we allow you to book and manage your rentals for your date on our website from start to finish, eliminating the need to wait for staff to confirm details and get back to you.
Can I book additional packages later?
Absolutely! We recommend periodically checking the availability of your desired package during your wedding weekend. You might also check surrounding weekends to see how quickly the package you are considering is being rented. This is completed through the “Book Now!” button on the home page.
How long is the rental period?
Here’s the best part! All rentals begin Thursday 5pm through the following Monday 5pm. That’s right, “four full days”, which gives you the ability to use part/all your rental items for your rehearsal dinner, your big day, and brunch/presents with family before people head out of town.
Package/Item Details
Can the items be viewed in person before booking?
It’s not typically necessary, however in the case that it is, we are currently offering consultation appointments for a fee. All packages will be viewable on our website in the near future; each including pictures, dimensions, and detailed descriptions. Thank you for your patience as we have “pivoted”, thus created many more packages, thus are diligently working on updating our website! Check back daily to see changes.
Do you allow substitutions between different packages?
No, unfortunately, there is a high likelihood that another client has rented the package which includes the item during the same rental period.
Can I edit my sign choices?
Yes, however, it is important to note that the sign may no longer be available. Once booked, should you change your mind, simply email “info@luxeweddingrentals.com” your change and we will let you know the availability.
Can I add more signs than what is allowable in my signs package?
Yes, you can add as many signs as are available. Check our website periodically to see our new inventory!
Transport Details
Will it be too complicated to transport the items?
Not at all! Since we are solely a rental company, we do our best to create efficient systems. Included with your items at pick up is a client binder, which includes detailed instructions.
Do you deliver and/or set up?
No, we do not deliver, as our focus is strictly on “renting items”. Should you be working with a wedding planner/vendor, transporting items may be a service they provide and/or have a resource.
Can I change the pickup/drop-off time?
In the case where the pick-up/drop-off time does not work for you, please reach out via email and we will do our best to accommodate.
How will items be packaged?
Most items will be packaged in commercial-grade containers, specifically made for transporting. The sign packages will be in both soft- and hard-shell coverings. Regardless of packaging, all items should be handled as “fragile” to reduce the risk of damage.
Will it be difficult to re-package the items?
Detailed instructions, including a picture of the container to use with each item in your package, are provided in the client binder.
How large of a vehicle will I need for transporting items?
We recommend you error on the larger than smaller size vehicles/trailers for transport to reduce the risk of damage to yours or ours, as clients will be held liable.
Where is the location for pick up/drop off?
105106 Wiser Prkwy, Kennewick WA 99338 (Badger Canyon Area, Cottonwood Springs)
Financial Details
Do you require a minimum rental order?
We require a $500 minimum.
Do you offer discounts? (multiple packages, not all items are needed)
We do not offer discounts. One of the perks of booking with us is all the packages themselves have already been deeply discounted.
Do you accept partial payments or payment plans?
We do not, as payment in full is required to confirm your rental.
What if I need to cancel?
We understand life happens, causing things to change, thus we meet you halfway in refunding you 50%, up to 90 days prior to your event.
What happens if item(s) are broken or not returned?
For items damaged or not returned, the card on file will be charged.
Do you ever purchase wedding items from private sellers?
Most of our inventory is purchased new, however we often are looking for vintage items or high quality like-new items. Send us an email at “info@luxeweddingrentals.com”